top of page

Our Store Policy

At Le Mon Spa, we prioritize a peaceful and relaxing environment for all our guests. Our policies are as follows:

  1. No Child Policy: Children under 13 are not permitted in the spa unless accompanied by a responsible adult.

  2. No Pet Policy: To ensure a clean and hygienic atmosphere, pets are not allowed inside the spa premises. We appreciate your understanding in leaving your furry friends at home.

  3. Reservation of Right to Reject Service: We reserve the right to refuse service to anyone who violates our spa policies or exhibits disruptive behavior that may disturb the experience of other guests.

  4. Late Policy: In order to bring the best experience to all guests, please arrive at Le Mon Spa ahead and at the time of your appointment. Late arrivals of 25 minutes and less, appointment can only be shortened and no refunds will be accepted. Appointments more than 25 minutes late will be canceled with no refund. 

  5. 24 Hour Cancellation Policy:If the appointment is no call no show within 24 hours, we will deduct the full amount. 

  6. Non-refund policy: Any purchased plans and packages will not be refunded and can only be transferred to another person for further use.

We appreciate your understanding and cooperation. For any inquiries, please contact our staff. Thank you for choosing Le Mon Spa, where relaxation awaits you.

Friend Referral Program Policy

Welcome to our Spa Friend Referral Program! We're thrilled to offer you an opportunity to enjoy more of the treatments you love by sharing your spa experience with friends.

Using Store Credit for Treatments

  • Store credits earned through our referral program can be used towards any treatment offered at our spa.

  • When booking a treatment using store credit, clients will not have the option to request specific staff members. We will assign a qualified staff member who is available at the time of your booked treatment.

  • Our assignment of staff will be based on scheduling availability and is designed to ensure all clients receive timely and efficient service

Staff Assignment Policy

  • We understand the importance of consistency and familiarity when it comes to spa treatments. However, the use of store credit through the referral program is subject to certain limitations to ensure fair and efficient allocation of our resources.

  • Our staff are all highly qualified and trained to provide exceptional service, regardless of the treatment you choose. We assure you that the quality of your experience will not be compromised.

Reservation of Rights

  • We reserve the right to explain and provide further clarification on the terms of this policy, should any questions or concerns arise.

  • This policy is subject to change at the discretion of the spa management. Any changes will be communicated to all participants of the referral program in a timely manner.

We are committed to providing a relaxing and rewarding experience at our spa, and our Friend Referral Program is designed to enhance this experience for both you and your friends. Thank you for your understanding and cooperation with the terms outlined in this policy. We look forward to continuing to serve you and welcome your friends to our spa family!

bottom of page